Payment & Ordering Information
We offer 4 Easy Ways to Order:
PHONE - 1 (778) 426-3335
Call Mon-Sat 10am - 5:30pm PST
Major Credit Cards Accepted By Phone:
Master Card, VISA, American Express
Money Order Payments can also be arranged by phone.
After Hours leave a message for one of our
Sales Reps to return your call!
EMAIL - wackywillys@gmail.com
Anytime - 24 hours a day, 7 days a week.
Major Credit Cards Accepted By EMAIL:
Master Card, VISA, American Express
Money Order Payments must be arranged by Sales rep, so a Sales Rep will contact you.
Be sure to include your Name, Address, Phone Number
Your Order & Shipping Information
Credit Card Number, Billing Address, and the Name on the Card
*SECURE* Online Order FORM
Click on 'Checkout' on any product page.
Anytime - 24 hours a day, 7 days a week.
Major Credit Cards Accepted By Online Order Form
Master Card, VISA, Discover, American Express
Money Order Payments can be placed Online.
Be sure to Fill out ALL BLANKS for Customer Information
Your Order & Shipping Information
Credit Card Number, Billing Address, and the Name on the Card
MAIL
Please email us for our new address
Money Orders Accepted ONLY BY MAIL
Money Orders will be processed WHEN ORDER IS SHIPPED!
Be sure to include your Name, Address, Phone Number
Your Order & Shipping Information
Be sure to include all order and contact information
Sorry there is no C.O.D. courier service available at this time.
All customers assume all responsibility for custom regulations.
Frequently Asked Questions
Product Questions
-
-
-
-
Ordering Questions
-
-
-
-
-
-
-
-
-
-
-
Returns / Refunds
-
Security
-
-
Product Questions
Can you send me information on the product before I buy?
If you need product information other than what is listed on the site, please contact us at wackywillys@gmail.com
If additional information is available that is not posted on the Web, we will be happy to let you know.
How can I determine if a product is safe for children?
All merchandise is required to comply with every applicable health and safety standard in the US and Canada.
Do you provide care instructions for the apparel you carry?
All apparel sold on the online store has tags that indicate care instructions if they're applicable.
Are batteries included with those products that require them?
Our merchandise does not include batteries. The product description usually specifies any merchandise that does include batteries.
What if I am interested in a product that I do not see on the site?
If you are interested in a product that you cannot find at Wacky Willy's Web, please send us an email at wackywillys@gmail.com
We will respond to you within one to two business days.
Ordering Questions
What if I have a problem while placing an order?
Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure what to do next to complete your order, the Shopping Cart is a good place to start. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please call us at 1-250-388-6154 or email us at wackywillys@gmail.com We will be glad to help you through the process.
Do you accept international orders?
Yes.
How do I cancel or modify my order once it has been placed?
We process orders very quickly in order to provide our customers with excellent service. This does make it difficult for us to cancel or modify your order once it is submitted. If you change your mind once your order has been submitted, you have to tell us immediately by phoning Customer Service at 1 778 426 3335 . Email or Fax may not be fast enough, and we could ship your order out before your tell us.
Will I receive an automatic confirmation that my order has been processed after I have placed my order?
No. Usually we do not contact you unless we need more information, or there's a problem. But you can request Order Confirmation by writing that under the "SPECIAL INSTRUCTIONS" section of the order form.
If you sent your order via fax or mail, a Customer Service Representative at 1-778-426 3335 will be happy to verify that your order has been processed.
Will I receive a confirmation when my order is shipped?
No. You usually don't hear from us, unless there is a problem, or we need more information. You can request that we send you a confirmation email buy writing that in the 'SPECIAL INSTRUCTIONS' section of the order form.
If you sent your order via fax or mail, a Customer Service Representative at 1-778-426 3335 will be able to verify whether your order has shipped.
Which payment methods do you accept?
We accept VISA, MasterCard, American Express and International Money Orders.
At this time, we do not accept checks, or C.O.D. payments.
When will my credit card be charged?
We do not charge your card until your order has shipped.
What do I do if my credit card information is declined?
If the site declines your credit card information, once you have verified that the name, credit card number and expiration date are correct, the issuing bank of your credit card should be able to provide you with further information. We are unable to provide information on why a card might have been declined.
It will occasionally happen that a credit card purchase is authorized at the time an order is placed but declined at the time of shipping. We regret that this is not a situation that we can foresee or control and recommend that you contact your issuing bank if it should occur.
If I ordered an item and it is on back order, will you ship it to me when it is once again available?
If your order information included an email address, we will send you an email to inform you that a product you ordered is not available for immediate delivery. Then a Customer Service Rep will discuss your options, and course of action you would prefer. We will ship the item to you when we receive it into stock.
When do you charge my credit card for product that is on back order?
We do not charge your credit card for the purchase price of the item until it has shipped. If the backordered item was part of a larger order, shipping costs for the items shipped WILL NOT incorporate ANY charges for the backordered item(s).
A Customer Service Representative at 1-778-426 3335 or wackywillys@gmail.com will be happy to assist you with your back order. We will gladly cancel your order for you or help you select a comparable item that is available for immediate delivery.
I was on your site and saw a product that I wanted to order, but when I came back later, it was no longer there. What happened?
The product you are looking for may be temporarily out of stock or no longer available. We make every attempt to keep the site updated so that only items that are currently available are shown. Since quantities of many of our items, particularly collectibles, are limited, there is always a chance that they will sell out quickly. If the item you wish to order becomes available again, however, we will post it on the site as soon as it is in stock.
Returns / Refunds
What do I do if my order was shipped incomplete or I received the wrong item?
Contact us at 1-778-426 3335 or at wackywillys@gmail.com and a Service Representative will resolve the issue with you.
Security
Wacky Willy's Web respects the privacy of every individual who visits our Web sites. This Privacy Policy outlines the information Wacky Willy's Web may collect and how we may use that information.
What do you do with my personal information?
We only collect the information necessary to process your order, and that is all it is used for.
Your information stays on file on our copy of the invoice for reference purposes, but it stays within Wacky Willy's Web, and is not communicated to any other party. At no time do we intend to sell, rent or market personal data about you to third parties.
Children
Wacky Willy's Web has no intention of collecting any personal data from individuals under eighteen (18) years of age, since only adults should be placing orders with us.
Is your online ordering secure?
Protecting your order information is our priority. We use Secure Sockets Layers (SSL) technology to protect the security of your online order information. When you input your information into our system at "Check Out," your shipping information and credit card information is sent in an encrypted code that only we can decode. This information is sent to a credit card payment processor that validates your name, address and credit card information. Your encrypted credit card information is then stored in a highly protected computer until your product is shipped, at which time your credit card will be charged. Your order form, including your encrypted credit card information is once again archived in a highly protected computer that can only be accessed by authorized employees.
While we can keep track of your name and address for future product purchases, you will need to provide your credit card number each time you order. Only authorized employees have access to stored information. We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting information.
When you shop at wackywillysweb.com, you can be assured that your shopping experience is 100% secure. You are one of millions of customers who visit wackywillysweb.com and who shop with us securely.
|
